The automation of financial advice is particularly challenging because the financial history, position and prospects of each business are so variable. Although the firm did have a template for their business and pre-lending reviews, it was incomplete and loaded with square brackets and drafting notes. For these reasons, their staff typically typed out each report manually, copying and pasting to cobble together bits and pieces from previous reviews done for other clients. This was an inefficient process, unsystematized and prone to errors.
Management was additionally skeptical that a document automation system could be used to automate advice that depends upon often complex numerical calculations. Much of the advice requires analyzing financial data to make calculations such as accounting ratios (eg, Current Ratio, Operating Margin, Debt Ratio, Growth Rates, etc). The solution would require the integration of financial calculations with document automation.